For your convenient reference, a compilation of glossaries, policies, and tutorials with screenshots can be downloaded in PDF format on this page.
This is a general guide for the basics of how to use computers and resources that are used throughout the entire campus regardless of department or position.
This guide is oriented toward University employees, though some sections may be useful to students. This guide does not include training for specific applications.
Please note this guide is pending updates, though the majority of information remains relevant. The latest version of this guide was edited September 2021.
Click here to download the guide.
(Or, find it at the very bottom of this page)
Topics Covered In This Packet:
GLOSSARY OF TERMS 4
Account Types 4
Computer Identification & Terminology 5
Network, Internet, & Connectivity 6
GETTING IT HELP FROM OCIS 7
ABOUT YOUR E-MAIL 8
How To Access Your E-Mail (Outlook) 8
About Outlook and Multiple Accounts 8
How To Set Up & Log Into Outlook 10
How to Access Exchange E-Mail (Web Browser) 12
How to Access Kean Google E-Mail (Internet Browser) 13
Option 1: Through the Kean Website 13
Option 2: Through Google’s Websites 13
Logging Into ClearLogin 15
What is ClearLogin? 15
Logging In 15
E-Mail Password Management 16
I Forgot My KeanGoogle Password, Or My Password Isn’t Working 16
I Can Log In, But I Want To Change My Password 16
USING KEAN COMPUTERS 17
Your “Domain Account” (For Windows Computers & the Network) 17
About your computer files and your account 17
How to Log in To the Computer on Windows 18
How To Change Your Doman Account Password [Windows] 19
How to Log in To the Computer on Mac 21
CONNECTING TO THE INTERNET 22
Wireless Internet (Wi-Fi) Connection 22
Wi-Fi on a Windows Computer 22
Wi-Fi on a Mac Computer 24
USING THE VPN (“PULSE SECURE”) 28
About The VPN 28
How To Get The VPN 28
Step One: Getting Permission To Access The VPN 28
Step Two: Getting The VPN Installed 28
How To Use The VPN 29
Troubleshooting the VPN Connection 30
If you have no connections listed: 30
If you are prompted to “Enter network credentials”: 31
NETWORK RESOURCES (PRINTERS, O: DRIVE) 32
What Are Network Resources? 32
How To Obtain Access to Network Resources 32
How To Use Network Resources 33
Types of Network Resources: Network Drives 33
TROUBLESHOOTING NETWORK DRIVES 34
Types of Network Resources: Network Printers 34
Types of Network Resources: Network Scanners 35
CHECKING THE SPACE ON YOUR T: DRIVE 35
HOW TO SCAN DOCUMENTS 36
OTHER HELPFUL INFORMATION 38
GENERAL INFORMATION ABOUT WINDOWS 38
GENERAL INFORMATION ABOUT MAC 40
The Menu Bar (Top Toolbar) 40
The Dock (Icon Bar) 40
FILES AND FOLDERS (FINDER) 41
Changing the Size of Application Windows 41
BOOKMARKING A WEBPAGE 42
IN GOOGLE CHROME 42
BACKING UP AND TRANSFERRING FILES 44
HOW TO BACK UP TO USB DEVICES 44
ABOUT BACKING UP ONLINE 45
COMMON KEYBOARD SHORTCUTS 51
Common Shortcuts For All Programs: 51
Windows Shortcuts 51