Okta - F.A.Q.

Is Okta going to replace ClearLogin?

Yes, we are working to migrate all Kean applications to Okta. After the pilot phase using FreshService, we will migrate all applications currently on ClearLogin to Okta.

Do I have to use MFA?

Yes. Higher education institutions are common targets for opportunistic and nation-state attackers because of the wide variety of personal and research data available. The most common attack vector is compromised accounts as a result of phishing campaigns. These compromised accounts can grant threat actors access to all of the data to which the account is entitled. Kean is not immune to phishing campaigns and we continue to see an increase in the sophistication of these attacks. The addition of MFA will help secure access to Kean resources by adding an additional layer of protection.

The addition of MFA will help secure access to Kean resources by adding an additional layer of protection.

Can I use Okta Verify on more than one mobile device? 

No, your Kean Okta account can only send notifications to one mobile device. 

How do I enroll if I do not have a smartphone?

If you are unable to use the Okta Verify App for MFA, the following options are available:

Contact helpdesk@kean.edu to get set up with any of these alternative methods.

Is it difficult to enroll in Okta?

No! Follow these simple steps to get started.

1. Install the Okta Verify mobile application.

2. Go to https://sso.kean.edu and log in with your Kean NetID/password and follow the on-screen instructions. 

3. Scan the QR code to pair your mobile device and Okta account.

For more detailed instructions review our Okta Knowledge Base article.

How do I transfer Okta Verify for my Kean account from one mobile device to another?

Please submit a ticket to the Help Desk so that they may reset your account, helpdesk@kean.edu.

 

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