Overview
A Virtual Private Network (VPN) gives your computer an encrypted connection to the Kean network while you are off campus, so you can reach resources that are only available on campus, such as network drives and some university systems. Kean uses the Ivanti Secure Access Client (formerly called Pulse Secure).
The Server URL you enter during setup, and the way you sign in, depend on your role at Kean:
| Who you are | Server URL | How you sign in |
|---|---|---|
| Faculty and staff | sslvpn.kean.edu | Kean username and password, without @kean.edu |
| Students | sslvpn.kean.edu/student | Kean email address and password on the Kean Okta page, then Okta Verify |
| Student workers (for job duties), and vendors or contractors approved for VPN access | sslvpn.kean.edu/split | Kean email address and password on the Kean Okta page, then Okta Verify |
Students: the student VPN only reaches the Computer Science lab servers (such as OBI2/EVE) and the research computing cluster. Canvas, email, Student Self Service and other web-based services don't need the VPN.
Vendors and contractors: VPN access has to be requested by the Kean department sponsoring you and set up by Kean IT before you can connect.
If your Server URL uses Okta, set up Okta Verify before you start. See Okta - Enroll in Okta Verify.
*If Ivanti is not installed on your device, use the following link(s) to download the application (based on your device type).
*If you are having difficulty, please create a ticket at Kean's HelpDesk for assistance.
Table of Contents
- How to Install Ivanti on a Windows Machine
- How to Configure & Connect to Ivanti on a Windows Machine
- How to Install Ivanti on a Mac Machine
- How to Configure & Connect to Ivanti on a Mac Machine
Installing Ivanti on a Windows Machine
1. Download the Ivanti client:
2. Locate the downloaded client, and double click it to begin:
3. Choose Next and Install to begin the installation.
4. After a few short moments, it will complete and you can click Finish to close the setup.
How to Configure & Connect to Ivanti on a Windows Machine
1. Open the Ivanti application using any of the following methods:
a. Search for it in your Windows Search and click the Ivanti application displayed:
2. Once Ivanti is launched, it may take a minute to load. Do not take any action until it is completely loaded.
3. If there are any existing VPN Connections, remove it using the following steps:
a. Select the existing connection by clicking on it and press the 'X' icon.
b. Once it prompts you “Do you want to remove this connection?”, click ‘OK’ *Note: This step ONLY applies if there is an existing connection in the VPN Connections list. If there are no existing connections on this list, please disregard this step.
4. Once you have verified that there are no existing VPN Connections, add the new connection using the following steps:
a. Click the '+' button.
5. Enter the following information for the displayed fields:
a. Type: Policy Secure (UAC) or Connect Secure (VPN)
b. Name: Kean VPN
c. Server URL: the address for your role from the table at the top of this article. sslvpn.kean.edu for faculty and staff, sslvpn.kean.edu/student for students, or sslvpn.kean.edu/split for student workers, vendors and contractors.
d. Once you added the connection, it will appear in the VPN Connections list as shown below:
6. Sign in when prompted. How you sign in depends on the Server URL you entered:
a. sslvpn.kean.edu (faculty and staff): enter your Kean username and password without @kean.edu. For example, if your email address is [email protected], your username is cougar.
b. sslvpn.kean.edu/student or sslvpn.kean.edu/split: a Kean Okta sign-in window opens. Enter your full Kean email address (for example, [email protected]) and password, then approve the Okta Verify push or type the code shown in Okta Verify. Text message and phone call codes are not accepted for the VPN, and Okta Verify is required every time you connect.
The screenshots below show the faculty and staff sign-in screen.
7. Connecting to the VPN will take a few moments and will display the following loading screen while it is establishing the VPN connection. Do not take any action while you wait for this process to complete.
*Note: During this connection process, you may experience network disruptions. If you are using any applications that require a network connection, you will be temporarily disconnected. Do not take any action; once the Ivanti connection is established, your network will automatically reconnect.
a. Please note that once you've configured and connected to the VPN, you can use the following shortcut to connect again in the future. Simply locate the Ivanti icon in your Windows toolbar > click on the Ivanti icon > hover over the 'Kean VPN' connection you just set up > Click Connect.
b. If you prefer the traditional connection method however, open Ivanti (as shown in Step 1a) > click Connect as shown below:
*Note: Whichever way you connect, you sign in again each time, as described in Step 6.
8. Once the connection is successfully established, you will notice a green check mark as shown below; confirming that your connection is secure and operating as required. Now that you are connected to the VPN, you may close/minimize the window and carry on with your work.
9. When you are finished, re-open Ivanti using any of the methods listed in Step 1 and click the 'Disconnect' button. You will notice that your connection will display as Disconnected as shown below:
*Note: You may experience temporary network disruption during the disconnect process. Your network will automatically reconnect once this process is complete.
Installing Ivanti on a Mac Machine
1. Download the Ivanti client:
2. Locate the downloaded client, and double click it to begin:
3. Choose Continue and Install to begin the installation.
4. After a few short moments, it will complete and you can click Finish to close the setup.
How to Configure & Connect to Ivanti on a Mac Machine
1. Open the Ivanti application using any of the following methods:
a. Search for it in your Spotlight Search and click the Ivanti application displayed:
b. Locate it in your Menu Bar (you will only find it here if the application automatically launched on Start-up). If you do not see it, please disregard this step. If the application has auto launched, it will display as shown below.
If the Ivanti icon is present as shown above, click on it and select "Open Ivanti".
c. Locate it in your Application folder through the following steps:
i. Open Finder > Locate the Applications folder and click it to view its contents > Locate the Ivanti application and double-click to launch it.
2. If there are any existing VPN Connections, remove it using either of the following steps:
a. Option 1: Right-click the existing connection and click Delete.
b. Option 2: Select the existing connection and press the delete button on your keyboard.
c. Once it prompts you "Do you want to remove this connection?", click 'OK'.
*Note: This step ONLY applies if there is an existing connection in the VPN Connections list. If there are no existing connections on this list, please disregard this step.
3. Once you have verified that there are no existing VPN Connections, add the new connection using the following steps:
a. Click the '+' button.
4. Enter the following information for the displayed fields:
a. Type: Policy Secure (UAC) or Connect Secure (VPN)
b. Name: Kean VPN
c. Server URL: the address for your role from the table at the top of this article. sslvpn.kean.edu for faculty and staff, sslvpn.kean.edu/student for students, or sslvpn.kean.edu/split for student workers, vendors and contractors.
d. Once you added the connection, it will appear in the VPN Connections list as shown below:
5. Sign in when prompted. How you sign in depends on the Server URL you entered:
a. sslvpn.kean.edu (faculty and staff): enter your Kean username and password without @kean.edu. For example, if your email address is [email protected], your username is cougar.
b. sslvpn.kean.edu/student or sslvpn.kean.edu/split: a Kean Okta sign-in window opens. Enter your full Kean email address (for example, [email protected]) and password, then approve the Okta Verify push or type the code shown in Okta Verify. Text message and phone call codes are not accepted for the VPN, and Okta Verify is required every time you connect.
The screenshots below show the faculty and staff sign-in screen.
6. Connecting to the VPN will take a few moments and will display the following loading screen while it is establishing the VPN connection. Do not take any action while you wait for this process to complete.
*Note: During this connection process, you may experience network disruptions. If you are using any applications that require a network connection, you will be temporarily disconnected. Do not take any action; once the Ivanti connection is established, your network will automatically reconnect.
a. Please note that once you've configured and connected to the VPN, you can use the following shortcut to connect again in the future. Simply locate the Ivanti icon in your Menu Bar > click on the Ivanti icon > hover over the 'Kean VPN' connection you just set up > Click Connect.
b. If you prefer the traditional connection method however, open Ivanti (as shown in Step 1a) > click Connect as shown below:
*Note: Whichever way you connect, you sign in again each time, as described in Step 5.
7. Once the connection is successfully established, you will notice a green check mark as shown below; confirming that your connection is secure and operating as required. You can verify this by either referencing the Ivanti icon in the Menu Bar, or in the Ivanti application, as shown below. Now that you are connected to the VPN, you may close/minimize the window and carry on with your work.
8. When you are finished, re-open Ivanti using any of the methods listed in Step 1 and click the 'Disconnect' button. You will notice that your connection will display as Disconnected and can verify this by either referencing the Ivanti icon in the Menu Bar, or in the Ivanti application, as shown below:
*Note: You may experience temporary network disruption during the disconnect process. Your network will automatically reconnect once this process is complete.