Error: Wrong Workflows
Prior to clicking Request Approval, it's crucial to check off View Workflow Details for accuracy, as this step is often overlooked and essential for smooth operations. Should you find any discrepancies, please follow the resolution below.
Resolution:
Open a support ticket to create or modify the approver workflow with our Enterprise Applications Team - Service Catalog
Error: "The initiator.detail.id is required."
This message indicates a mismatched username on the Colleague side.
Resolution:
Open a support ticket for record correction with our Enterprise Applications Team - Service Catalog
Error: GL Number Message
Encountering a message in the History area stating "The GL number [GL ###] does not exist in Colleague" indicates a problem with the GL number associated with your account.
Resolution:
If the GL number specified does not exist in Colleague, the ESM user will need to submit a budget amendment to allocate funds to that account. Once this is done, the GL number and object will be created, allowing for successful ordering.
Please note: if the GL number does not exist, that means it has no budget and will fail to order.
Error: Vendor ID Message
If you receive an error message, you must ensure your Vendor ID corresponds to a valid vendor record.
Resolution:
This issue may have a one or two-part resolution. Firstly, ensure that the vendor is registered in Colleague. Secondly, there might have been a caching issue, which we understand to be resolved.
For future assistance, open a ticket with our Service Catalog on our Helpdesk Portal. To schedule a time for training and validation, please coordinate via esmlive@kean.edu.
Thank you for your continued support and collaboration as we strive to improve your experience.