Table of Contents
Introduction
This article explains why duplicate email notifications occur in Canvas and how to resolve them.
Use this guide if you are:
- Receiving duplicate email notifications from Canvas
- Seeing the same message sent to multiple email addresses
- Trying to manage or reduce notification volume
Before proceeding, ensure that:
- You can log into your Canvas account
- You have access to your notification settings
Why am I receiving duplicate emails?
Duplicate emails occur because both of the following email addresses are associated with your Canvas account:
- Default email ([email protected])
- Alias Email ([email protected])
If notifications are enabled on both email columns, you will receive duplicate messages.
How to Turn Off Duplicate Emails
Step 1: Access Notification Settings
- Log into your Canvas account
- Select Account in the top left
- Click Notifications
Step 2: Review Email Columns
- You will see your default and alias email displayed in separate columns
- Each column has its own notification settings
Step 3: Disable Notifications on One Email
- Scroll to the Conversations section
- Locate the email column you want to disable
- Click the green bell icon
- Set all three conversation notification types to Notifications off
- When disabled, the bell icon will no longer be highlighted
Common Issues & Troubleshooting
Still receiving duplicate emails
- Ensure notifications are turned off for one entire email column
- Double-check all notification categories, not just Conversations
Not receiving any emails after changes
- Confirm at least one email column still has notifications enabled
Confusion about which email to use
- It is recommended to keep notifications active on only one preferred email address
Contact / Escalation Information
For Canvas-related support, contact Kean IT Help Desk:
https://helpdesk.kean.edu/support/catalog/items/47