Table of Contents
Introduction
This article provides guidance for students and faculty experiencing issues with ProctorU, including scheduling exams, technical errors, or account access problems.
Purpose / When to Use This Solution
Use this article when you need assistance with ProctorU-related issues. This includes, but is not limited to:
- Scheduling or rescheduling exams
- Technical errors in troubleshooting during exams
- Resolving account access or login issues
Solution Steps
Important: ProctorU is managed and supported by Kean Global, not Kean IT.
Ticket Submission Pre-requities
Before submitting a request, please ensure you have the following information available:
- Course name and section
- Exam name and date
- Detailed description of the issue
- Any error messages received
- Screenshots (if applicable)
Ticket Submission Instructions
To receive assistance, follow these steps:
- Navigate to the Help Desk form: https://helpdesk.kean.edu/support/catalog/items?category_id=15000190738
- Select the appropriate ProctorU-related request form: https://helpdesk.kean.edu/support/catalog/items/188
- Complete all required fields with detailed information, including:
- Course and exam details
- Description of the issue
- Error messages and screenshots (if available)
- Submit your request
Common Issues & Troubleshooting
Issue: Unable to schedule an exam
- Ensure your account is properly set up and linked to your course
Issue: Technical errors during exam
- Check your internet connection and system requirements
- Restart your browser or device
Issue: Cannot access ProctorU account
- Verify login credentials and reset password if needed
- If issues persist, submit a request using the form above for further assistance.
Additional Resources / Related Articles
How to Take a Proctored Assessment : https://pages.meazurelearning.com/hubfs/Five%20Steps%20Student%20Guide_Record_LP.pdf
For Canvas or Respondus Lockdown Browser support: https://helpdesk.kean.edu/support/catalog/items/47
Contact / Escalation Information
Michael Fagioli: [email protected]
ProctorU Support:
- Submit a ticket via Kean Global Help Desk
- Kean Global: [email protected].