Table of Contents
Introduction
This article explains to students, staff and faculty, how to enable email notifications in Canvas so you can receive alerts for messages and communication activity.
Use this guide if you want to:
- Receive email notifications for Canvas conversations (Inbox messages)
- Ensure you are alerted immediately when someone contacts you in Canvas
Before proceeding, ensure that:
- You can log into your Canvas account
- Your email address is correctly set in your account settings
Instructions / Solution Steps
Step 1: Access Notification Settings
- Log into your Canvas account
- Select Account in the top left navigation menu
- Click Notifications
Step 2: Review Notification Columns
- Students: You will see one email column ([email protected])
- Faculty/Staff: You will see two email columns:
Important:
Enable notifications on only one email column to avoid duplicate messages.
Step 3: Enable Conversation Notifications
- Scroll down to the Conversations section
- Locate your preferred email column
- Click the grey bell icon
- Select Notify immediately
- When enabled, the bell icon will turn green, indicating notifications are active
Common Issues & Troubleshooting
Receiving duplicate emails
- Ensure notifications are enabled on only one email column
Not receiving messages
- Confirm the bell icon is set to Notify immediately
- Check spam/junk folders
Incorrect email address
- Verify your contact information under Account Settings
Additional Resources / Related Articles
- Canvas Help Guides (available within Canvas under the Help menu)
Contact / Escalation Information
- For Canvas-related support, contact Kean IT Help Desk:
https://helpdesk.kean.edu/support/catalog/items/47