Troubleshooting from the Student View

Table of Contents 

Introduction 

This article explains how instructors can troubleshoot visibility issues in Canvas by viewing their course from a student’s perspective. 

Use this guide if: 

    • Students report they cannot see your course  
    • Students cannot access modules, assignments, or other content  
    • You want to verify what students can or cannot view  

Before proceeding, ensure that:

  • You are enrolled in the course as an instructor  
  • Your course content has been created and organized  

Students Cannot See Course or Content 

Step 1: Publish Your Course

    • Courses must be published for students to access them  
    • If a course is unpublished, it will not be visible to students  

Step 2: Check Content Visibility

    • Ensure that all modules, assignments, and pages are published  
    • Verify that content is not restricted by:  
  1. Availability dates  
  2. Module prerequisites or requirements  

How to View Your Course as a Student

Step 1: Enable Student View

    • Open your course in Canvas  
    • Click Settings  
    • Select Student View

Step 2: Review Course Content

Navigate through your course as a test student  

Confirm that:  

    • Content is visible  
    • Links are working  
    • Items are not locked or restricted  

Step 3: Exit Student View

    • Click Leave Student View when finished  

Common Issues & Troubleshooting 

  • Course is published but students still cannot see it  
  1. Check course start and end dates  
  2. Ensure students are enrolled  

Specific content not visible  

    • Confirm the item is published  
    • Review module settings and restrictions  

Content appears locked  

    • Check for prerequisite modules or date restrictions  

Additional Resources / Related Articles 

    • How do I publish a course? 
    • How do I view a course as a test student using Student View?

Contact / Escalation Information

    • For Canvas-related support, contact Kean IT Help Desk: 

https://helpdesk.kean.edu/support/catalog/items/47 

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