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  1. Kean University
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  3. Welcome to the Portal

Welcome to the Portal

Here you can find all of our guides on how to navigate and use the new Help Desk portal website, powered by FreshService.

Getting Started

  • An Introduction To FreshService
  • Edit Your Profile & Delegate Approvals

Tickets & Service Requests

  • How To Submit An Incident Ticket
  • How To View & Edit Your Tickets
  • How To Use The Service Catalog
  • What are Incidents and Service Requests?
  • Tips For Communicating Your Issue

Other Features

  • How To Initiate A Remote Support Session

Video Tutorials

  • FreshService Tutorial Videos Playlist
  • Welcome To The Portal Walkthrough Video
  • About The Service Catalog (Short Video)
  • How To File Service Requests (Video)
  • What's the Difference Between Service Requests and Incidents? (Video)
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